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Returns or Cancellations

Returning or Cancelling an Order

Should you need to return, replace or cancel an order the following processes will guide you in completing your desired request.

Returns

Request Material Authorization Number (RMA):

Contact Us

Minco Return Policy:

  • Product being returned must match original item(s) on purchase order.
  • Product must be within warranty period.
  • Product that are deemed defective due to customer misapplication will be returned as is, and could be subject to an additional fee.
  • Parts must be returned in adequate condition, in proper packaging and shipping material. Failure to do so will result in product returned to sender.
  • Parts must be returned within 10 days of the RMA number being generated or the RMA will be cancelled.

Please Note:

  • You MUST obtain a RMA before returning your order.
  • This return policy is for orders placed directly with Minco. If you purchased direct from one of our distributors, please contact them for their return policy.
  • For non-defective reasons: Parts must be new and unused. A 25% re-stocking fee will apply.
  • For defective reasons: Credit or replacement qualification will be determined after a complete part evaluation.
  • Shipping costs are the responsibility of the purchaser.

Contact our Returns Department:

Email: returns@minco.com
Phone: 763.412.3907

Cancellation

If you need to cancel an order, please contact our Customer Service Department at 763.571.3121 x1 or custserv@minco.com. To ensure the best service, please have your order number readily available. Cancellation charges may apply.


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